POLICIES & TERMS OF SERVICE

This website is operated by Lumiére Hammam. Throughout the site, the terms “we”, “us” and “our” refer to Lumiére Head Spa. Lumiére Hammam offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of service and policies of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

HEALTH CONDITIONS & LIABILITY DISCLAIMER

For the safety and comfort of all guests, we kindly request that you inform us of any existing medical conditions, allergies, or skin sensitivities before receiving treatments. This information enables our therapists to tailor services appropriately and safely.

Please be aware:

  • Client Disclosure: You are responsible for notifying our team of any health conditions, including (but not limited to) high blood pressure, heart issues, recent operations, allergies, or other medical concerns. Without this information, treatments may pose risks or be unsuitable.

  • Medical Advice: We recommend seeking guidance from your healthcare professional before booking spa treatments if you have any underlying health issues.

  • Skin Sensitivity & Facility Use: We cannot accept responsibility for any skin reactions, irritations, or sensitivities that may arise following treatments or use of our spa facilities. Each person’s skin and body may respond differently to products, essential oils, water chemicals, or temperature variations.

  • Liability Waiver: By proceeding with treatments or using our spa facilities, you agree to release and hold harmless Lumiere Head Spa, its staff, and affiliates from any liability related to adverse reactions, injuries, or complications arising from disclosed or undisclosed medical conditions, skin sensitivities, or use of spa facilities.

Your health and safety are our top priorities. We appreciate your cooperation in providing accurate health information and understanding the nature of spa treatments to ensure a safe and enjoyable experience.

ZERO TOLERANCE

Our team members are entitled to receive courteous and respectful treatment at all times, free from any potential verbal or physical abuse, menacing conduct, or acts of violence. The use of profanity, threats, or any form of aggression is deemed unacceptable. Any inappropriate conduct toward our staff will not be tolerated and may lead to individuals being requested to vacate the premises.

DEPOSIT POLICY

To reserve your appointment, you are required to pay a deposit of £20 (per person) upon booking. All deposits will be deducted from the final cost of the service. All deposits need to be paid within 30 minutes of booking to confirm your slot – if you do not pay your deposit fee within 30 minutes, your appointment will not be secured.

NO DEPOSIT = NO APPOINTMENT

*Please note: all deposits are NON-REFUNDABLE unless stated otherwise – please check our Cancellation Policy for further details*

REFUND POLICY

At Lumière Head Spa, our commitment is to consistently deliver exceptional service, ensuring your satisfaction with each visit. Please note that we do NOT provide refunds for any products or services purchased at our establishment.

CANCELLATION POLICY

We value your business and ask that you respect our business scheduling policies. We understand that sometimes you can’t attend the appointments that you make. If you are ever in this situation, we would require at least 48 hours notice.This would mean that your deposit will be rolled over to your
next appointment. Please be advised you would need to reschedule your next appointment within 5 days of cancellation. However, if you do not reschedule, your deposit is completely non-refundable. Please also note that appointments can only be re-scheduled on ONE occasion only.

For more information see our Privacy Policy.

Call Now